Money Back Guarantee

By ordering from our website. You agree to our refund policy stated on this page.

Cancellation Policy

We offer free cancellation on your order as long as your item is not shipped internally by our logistics team at MommysMagicCo. Please reach out to us at hello@mommysmagic.co of your cancellation of the order along with the reason so we can improve on the reasons stated. 

    Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, packaging unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

     

    Warranty does not cover:

    • Damage to a product resulting from negligence
    • Pens drying due to misusage/watered from drawing/left to dry out
    • No clear evidence of the reason for warranty claim
    • Damage to a product resulting from unauthorized modification of the product
    • Damage caused by natural disaster
    • Theft or loss of the product

    Ineligible Address / Error / Wrong Address

    Addresses which are not delivered due to an error / or mistake in an address are not qualified for a refund as we have spent resources on the product & shipping, we are more than happy to issue a re-delivery with a new address. Once a re-delivery fails another time, we are unable to offer refunds of your purchase in accordance with this refund policy due to the freight prices we covered for the attempts in deliveries. 

      DEFECTIVE ITEMS:

      • If your items are defective and stop working before the 24 hours refund period, in order for us to issue you a 100% refund AND a prepaid shipping label, you must send us a photo/video of the defect. If you refuse to send us the photo/video of the defect, we will not issue you a return label & be able to process your refund.