We'll Help You Track Your Order!
Need help with tracking your order? Let us know below & we'll assist you!
Please provide your order number so we can look your order up on our system <3
FREQUENTLY ASKED QUESTIONS:
Due to stock issues, we ask for your patience as we roll over new stock every few days and we appreciate all your patience as we are a small business and we're doing everything we can to get your orders delivered.
If you have any questions/queries or concerns with your tracking/or delivery, please don't hestitate to reach out to us above and we'll be sure to asisst you <3
Help, I think my order is lost/has not been delivered yet?
Think your order might be lost in transit? Or delayed? Although we are quoted 7-14 business days for delivery from our couriers, sometimes life happens and they aren’t able to deliver within this timeframe due to logistical matters.
If your item still hasn’t been delivered within 17 business days (Mon-Fri) , please contact us and we can launch an investigation.
*Please note: Once we pass your order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Am I getting a BOGO offer for the Magic Pens?
What kind of papers (for temp. tattoos) do I need for my Magic Painting Pens?
Does the Magic Pens have instructions?