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Our goal is to make sure that every single customer is 100% delighted with us and their Mommy's Magic products
Whether you have a specific question about our product, would like to follow up on an order, or just want to let us know how we did, we're here to help.
Thank you and let us know if you need anything at all!
FREQUENTLY ASKED QUESTIONS:
Help, I think my order is lost/has not been delivered yet?
Think your order might be lost in transit? Or delayed? Although we are quoted 7-14 business days for delivery from our couriers, sometimes life happens and they aren’t able to deliver within this timeframe due to logistical matters.
Or maybe you just need help with tracking your order? We're more than happy to help! Or you can click hereto track your order (using your order number to track)
If your item still hasn’t been delivered within 17 business days (Mon-Fri) , please contact us and we can launch an investigation.
*Please note: Once we pass your order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Am I getting a BOGO offer for the Magic Pens?
What kind of papers (for temp. tattoos) do I need for my Magic Painting Pens?
Does the Magic Pens have instructions?